よくある質問

Standard items: Shipped within 1-2 business days after payment confirmation.
※If you order prescription lenses, they will be shipped within 7-10 days after prescription is confirmed.
(Non-prescription fashion lenses, colored lenses, blue light cut lenses, and photochromic lenses will be shipped within 1-2 business days as usual.)
※If you order multiple items, all items will be shipped together once they are all available.

You can specify it only if the delivery address is in Japan.
You can choose from the following time slots:
[Morning / 12 PM - 2 PM / 2 PM - 4 PM / 4 PM - 6 PM / 6 PM - 8 PM / 7 PM - 9 PM]
※Please note that we may not be able to accommodate your request for isolated islands and some areas.

Shipping is free within Japan (excluding Okinawa Prefecture; Okinawa Prefecture: ¥1,100).

International shipping is available via EMS.
Separate shipping fees apply.
【We can ship internationally via EMS】
China・Korea・Taiwan:￥1700
Asia:￥2100
Oceania,Canada,Mexico,Middle and Near East,Europe:￥3300
USA:￥4000
Central America,South America,Africa ￥3900

Sagawa Express.
For Okinawa Prefecture and other remote islands, Yu-Pack will be used.

Yes, it is possible.
Adjustments for comfort, prescription lens changes, color lens changes, etc., can be done in-store.
Please enter "Store pickup desired" in the remarks field when placing your order.

Payment methods: Credit card payments are accepted (VISA・MasterCard・AMEX・JCB・Diners Club).
Other available payment methods:
(・Amazon Pay・PayPal・d払い・auPAY (au simple payment)・SoftBank collective payment・Y!Mobile collective payment)

【For bank transfer or cash-on-delivery purchases, please contact us via message within BASE or at info@props.tokyo】

Yes, we offer simple gift wrapping.
Please enter "Gift wrapping desired" in the comments section at the time of purchase.

Please note that due to the size of the shipping cardboard box, we may sometimes send the wrapping materials along with the product without pre-wrapping it. Your understanding is appreciated.

While we strive for the highest quality in our products, if you receive a defective, damaged, or incorrect item, please contact us by phone or email within 3 days of product arrival.
We will respond with an exchange or repair, not a refund.

Cancellations after order confirmation cannot be accepted.
※Please note that exchanges or repairs will not be accepted under any circumstances for the following cases:
・Products from which tags have been removed, or that have been used or worn once
・Cases due to customer's convenience, such as "different from imagined"
・Exchanges for different products or sizes
・Products with scratches or dirt due to customer's responsibility
・Products with prescription lenses or any lenses other than demo lenses installed
・Products that have been processed or adjusted at other stores
・Products that have passed 3 days after arrival without special reason

Lenses ordered with a frame will be processed and delivered already installed in the frame.

All products are genuine and authentic.
For Japanese brands, we source directly from the brand or manufacturer.
For international brands, we source through authorized distributors in Japan.