SHOPPING GUIDE

〇Payment method: Credit card payment is available.
(VISA・MasterCard・AMEX・JCB・Diners Club)

〇Other available payment methods
(amazon pay, paypal, d払い, auPAY (au easy payment), SoftBank collective payment, Y!mobile collective payment)

〇Payment timing: Payment is finalized at the time of order confirmation.

【If you wish to purchase by bank transfer or cash on delivery, please contact us via message within BASE or at info@props.tokyo】

Orders will be shipped within 1-2 business days. We also ship on Saturdays, Sundays, and public holidays.

【Delivery Method】
Sagawa Express (Yu-Pack for remote islands)

【Shipping Fee】
Free shipping (1100 yen including tax for remote islands)　

【We can ship internationally via EMS】
China・Korea・Taiwan:￥1700
Asia:￥2100
Oceania,Canada,Mexico,Middle and Near East,Europe:￥3300
USA:￥4000
Central America,South America,Africa ￥3900

〇While we take all possible measures to ensure product quality, in the unlikely event of a defect, damage, or incorrect delivery, please contact us by phone or email within 3 days of product arrival.

〇We will handle this with an exchange or repair, not a return.

〇Cancellations after order confirmation cannot be accepted.
*Please note that exchanges/repairs will not be accepted in any of the following cases.
・Products with product labels removed, or products that have been used or worn.
・Cases due to customer convenience, such as a difference in image. ・Exchanges for different products or sizes.
・Products with scratches or dirt caused by the customer.
・Products fitted with prescription lenses or anything other than demo lenses.
・Products processed or adjusted at other stores. ・Products past 3 days after arrival without special reason.

*Our inventory is shared with our physical store.
While we take great care in inventory management, there may be cases where the online store's stock status differs from the actual stock.
In such cases, we will respond by ordering from the manufacturer, but please understand that it may take longer than usual for shipping.
Please forgive us if we are unable to arrange for the product due to the manufacturer being out of stock or other reasons.

If you have any questions about products or delivery dates, please contact us by email or phone.